Returns & Exchanges
At UNREAL, we stand behind the quality of our food products; if you are not completely satisfied with your order, we offer a hassle-free return or replacement process within 14 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your perishable items.
Quality Review
Our team will review your request and, in some cases, may ask for a photo of the product or packaging to improve our future shipping standards.
Approval & Logistics
Once approved, we will provide instructions for a refund or a fresh replacement shipment, as most food items cannot be physically returned for safety reasons.
Receive Refund
Your refund will be processed back to your original payment method within 5-7 business days, or your replacement order will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing